We
are committed to safeguarding the privacy of our website visitors and
platform users; in this Privacy Policy document (the “Policy”) we
explain how we will treat your personal information.
We will ask you to consent to our use of cookies in accordance with the terms of this Policy when you first visit our website.
Collecting personal information
We may collect, store and use the following kinds of personal information:
information
about your computer and about your visits to and use of this website
(including your IP address, geographical location, browser type and
version, operating system, referral source, length of visit, page views
and website navigation paths);
information that you provide to us when registering with our website/platform (including your email address);
information
that you provide when completing your profile on our website/platform
(including your name, profile pictures, gender, date of birth, and
employment details);
information
that you provide to us for the purpose of subscribing to our email
notifications and/or newsletters (including your name and email
address);
information
that you provide to us when using the services on our website/platform,
or that is generated in the course of the use of those services
(including the timing, frequency and pattern of service use);
information
relating to any purchases you make of our goods and/or services or any
other transactions that you enter into through our website/platform
(including your name, address, telephone number, email address and card
details);
information
contained in or relating to any communication that you send to us or
send through our website/platform (including the communication content
and metadata associated with the communication); and
any other personal information that you may decide to send to us.
Before
you disclose to us the personal information of another person, you must
obtain that person's consent to both the disclosure and the processing
of that personal information in accordance with this Policy.
Using personal information
Personal
information submitted to us through our website/platform will be used
for the purposes specified in this policy or on the relevant pages of
the website/platform.
We may use your personal information to:
administer our website/platform and business;
enable your use of the services available on our website/platform;
supply to you services purchased through our website/platform;
send statements, invoices and payment reminders to you, and collect payments from you;
send you non-marketing commercial communications;
send you email notifications that you have specifically requested;
send
you our email newsletter, if you have requested it (you can inform us
at any time if you no longer wish to receive the newsletter);
send
you marketing communications relating to our business or the businesses
of carefully-selected third parties which we think may be of interest
to you, by post or, where you have specifically agreed to this, by email
or similar technology (you can inform us at any time if you no longer
wish to receive such marketing communications);
provide
third parties with statistical information about our users (but those
third parties will not be able to identify any individual user from that
information);
deal with enquiries and complaints made by or about you relating to our website;
keep our website secure and prevent fraud; and
verify
compliance with the terms and conditions governing the use of our
website/platform (including monitoring private messages sent through our
website private messaging service).
If
you submit personal information for publication on our
website/platform, we will publish and otherwise use that information in
accordance with the licence you grant to us.
We
will not, without your express consent, supply your personal
information to any third party for the purpose of their or any other
third party's direct marketing.
We
may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers or
subcontractors insofar as reasonably necessary for the purposes set out
in this Policy.
We
may disclose your personal information to any member of our group of
companies (this means our subsidiaries, our ultimate holding company and
all its subsidiaries) insofar as reasonably necessary for the purposes
set out in this Policy.
We may disclose your personal information:
to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in
order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to
any person who we reasonably believe may apply to a court or other
competent authority for disclosure of that personal information where,
in our reasonable opinion, such court or authority would be reasonably
likely to order disclosure of that personal information.
Except as provided in this Policy, we will not provide your personal information to third parties.
International data transfers
Information
that we collect may be stored and processed in and transferred between
any of the countries in which we operate in order to enable us to use
the information in accordance with this Policy.
Information
that we collect may be transferred to the following countries which do
not have data protection laws equivalent to those in force in the
European Economic Area: the United States of America, Russia, Japan,
China and India.
Personal
information that you publish on our website/platform or submit for
publication on our website may be available, via the internet, around
the world. We cannot prevent the use or misuse of such information by
others.
You expressly agree to the transfers of personal information described in this Section 5.
Retaining personal information
This
Section 6 sets out our data retention policies and procedure, which are
designed to help ensure that we comply with our legal obligations in
relation to the retention and deletion of personal information.
Personal
information that we process for any purpose or purposes shall not be
kept for longer than is necessary for that purpose or those purposes.
Notwithstanding
the other provisions of this Section 6, we will retain documents
(including electronic documents) containing personal data:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in
order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk).
Security of personal information
We
will take reasonable technical and organisational precautions to
prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our website/platform will be protected by encryption technology.
You
acknowledge that the transmission of information over the internet is
inherently insecure, and we cannot guarantee the security of data sent
over the internet.
You
are responsible for keeping the password you use for accessing our
website/platform confidential; we will not ask you for your password
(except when you log in to our website).
Amendments
We may update this Policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any and all changes to this Policy.
We
retain the option to notify you of changes to this Policy by email or
through the private messaging system on our website/platform.
Your rights
You
may instruct us to provide you with any personal information we hold
about you; provision of such information will be subject to:
the payment of a fee (currently fixed at GBP 10); and
the
supply of appropriate evidence of your identity (for this purpose, we
will usually accept a photocopy of your passport certified by a
solicitor or bank plus an original copy of a utility bill showing your
current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In
practice, you will usually either expressly agree in advance to our use
of your personal information for marketing purposes, or we will provide
you with an opportunity to opt out of the use of your personal
information for marketing purposes.
Third party websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Cookies
Our website uses cookies.
A
cookie is a file containing an identifier (a string of letters and
numbers) that is sent by a web server to a web browser and is stored by
the browser. The identifier is then sent back to the server each time
the browser requests a page from the server.
Cookies
may be either "persistent" cookies or "session" cookies: a persistent
cookie will be stored by a web browser and will remain valid until its
set expiry date, unless deleted by the user before the expiry date; a
session cookie, on the other hand, will expire at the end of the user
session, when the web browser is closed.
Cookies
do not typically contain any information that personally identifies a
user, but personal information that we store about you may be linked to
the information stored in and obtained from cookies.
We use both session and persistent cookies on our website/platform.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
we
use PHPSESSID to save settings during session, *tawk* to facilitate use
of live chat, *email* to facilitate use of email client.
Most browsers allow you to refuse to accept cookies; for example:
in
Internet Explorer (version 11) you can block cookies using the cookie
handling override settings available by clicking "Tools", "Internet
Options", "Privacy" and then "Advanced";
in
Firefox (version 47) you can block all cookies by clicking "Tools",
"Options", "Privacy", selecting "Use custom settings for history" from
the drop-down menu, and unticking "Accept cookies from sites"; and
in
Chrome (version 52), you can block all cookies by accessing the
"Customise and control" menu, and clicking "Settings", "Show advanced
settings" and "Content settings", and then selecting "Block sites from
setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
in
Firefox (version 47), you can delete cookies by clicking "Tools",
"Options" and "Privacy", then selecting "Use custom settings for
history" from the drop-down menu, clicking "Show Cookies", and then
clicking "Remove All Cookies"; and
in
Chrome (version 52), you can delete all cookies by accessing the
"Customise and control" menu, and clicking "Settings", "Show advanced
settings" and "Clear browsing data", and then selecting "Cookies and
other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
Data protection registration
We are registered as a data controller with the UK Information Commissioner's Office.
Our data protection registration number is ZA214321.
Our details
This website/platform is owned and operated by DragonStack UK Ltd
We
are registered in England and Wales with company registration number
8877081, and our registered office is at 1st Floor, Healthaid House,
Marlborough Hill, Harrow, HA1 1UD, UK
Our principal place of business is at Av Doctor Severo Ochoa esquina Av Almirall de Sarriá, Benidorm 03503, Alicante, Spain.
You can contact us:
by post, using the place of business postal address (given above);
using our website contact form;
using our website/platform chat application.
by telephone, on the contact number published on our website from time to time; or
by email, using the email address published on our website from time to time.